Amazon.com: Why We Make Mistakes: How We Look Without Seeing, Forget Things in Seconds, and Are All Pretty Sure We Are Way Above Average: Joseph T. Hallinan: Books

Amazon.com: Why We Make Mistakes: How We Look Without Seeing, Forget Things in Seconds, and Are All Pretty Sure We Are Way Above Average: Joseph T. Hallinan: Books: "All of this has important implications for businesses, governments and other group activities. Organizations that brook no dissent, on the theory that the most senior people in the room will never make mistakes, are headed for disaster. As Hallinan explains, novices are often better able to spot errors than the 'experts,' who tend to skim over mistakes and ignore them because, ironically, the experts assume the mistakes out of the equation. Thus, the 'newbie' in the room may spot the embarassing arithmetic error faster than the senior folks who wrongly assume from experience that such an error could never be made."