Harvard Business Publishing - Management Tip of the Day: "Management Tip: March 27, 2009
How to Recover From Your Mistakes
Making mistakes is inevitable — what counts is how you handle them. Some very public mistakes (see Tom Daschle's failure to pay taxes) have demonstrated the power of an apology to make amends and restore reputations. Here's how to recover from a mistake, gracefully.
* Own up. Don't use phrases that sound like doublespeak, 'I apologize if I hurt anyone.' Be explicit and truthful about what you did wrong.
* Make things right. Find out what you can do to remedy the mistake, whether it's repairing hurt feelings or working harder to undo the damage.
* Don't make a scene. An apology is not an excuse for a stump speech. Make your apology and get out of the spotlight. Demonstrate that you are ready to move on.
* Prevent mistakes in the first place. Think about how your actions and decisions will be perceived. Forethought and caution can stop mistakes before they happen."
Wednesday, April 1, 2009
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